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info@5thculture.com

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FAQs

What sizes do you carry?
How much do you charge for shipping?
Will my credit card be charged immediately after completing my purchase?
Will I be able to change my order after it has been completed?
How do I cancel an order?
How long will it take for my shipment to arrive?
How do I use my online account?
What is a preorder item?
Do you offer any discounts or promotions?
Are you a manufacturer?
Why are there Sold-Outs items?
Do you ship out on the same day?
What shipping methods are available?
Do you drop ship?
Do you have a showroom?
Do you accept International Orders?
Do you sell individual pieces or broken packs?

Q: What sizes do you carry?
  • For our Junior (regular) size styles, our model is 5'9'' and wears size 2 dresses. Below is our size chart:

    Regular Size Dresses

    DescriptionSizeBustWaist
    XS0-228''-30''22''-24''
    Small2-430''-33''24''-26''
    Medium4-733''-34''26''-28''
    Large8-1034''-38''28''-31''
  • For our Plus size styles, our model is 5'9'' and wears size 14 dresses. Below is our size chart:

    Plus Size Dresses

    DescriptionSizeBustWaist
    1X13-1541.5''-43.5''33.5''-36''
    2X15-1844.5''-48''36.5''-39''
    3X18-2048.5''-51''40.5''-44''

  • International customer? Click here to see an international size conversion chart.

Q: How much do you charge for shipping?
  • Shipping prices are determined by the weight and dimensions of the box, as well as by your Location. A tracking number is sent to your e-mail by the end of each processing day. The prices below ARE ESTIMATES for shipping charges within the US ONLY.

    1-3 packs = 6-18 pcs

    Ground3rd Day2nd DayNext Day
    $18.00-27.00$32.00-45.00$50.00-65.00$80.00-Up

    4-8 packs = 24-36 pcs

    Ground3rd Day2nd DayNext Day
    $19.00-30.00$35.00-50.00$55.00-70.00$97.00-Up

Q: Will my credit card be charged immediately after completing my purchase?

  • No! Your credit card will only be charged upon shipping your order. This allows for flexibility in case you want to make any changes to your order.


Q: Will I be able to change my order after it has been completed?

  • Yes, as long as you contact us before the order has been shipped, our lovely customer representatives will tend to your every need, whether you need to add/drop items from your shipment, have us hold on to the shipment for you, or any other request you may have.


Q: How do I cancel an order?

  • Order cancellations are accepted in writing only.
    Please email info@5thculture.com with the following information:

    • Store Name
    • Order Number
    • Phone Number
    After your cancellation has been processed you will be sent an email confirmation.
    Orders that have already been processed for shipment can not be cancelled.


Q: How long will it take for my shipment to arrive?
  • Our LA outbound UPS ground shipping transit times are given by the following image:

    Ups map

    (Of course you can also choose UPS Next Day Air/ 2nd Day Air/ 3 Day as your shipping method if you need a more expedient delivery)

Q: How do I use my online account?
Q: What is a Pre-order Item?
  • In an effort to help customers be the first to get a predicted bestseller, some items are listed on the site before we we receive the actual merchandise. These items will have the word "PREORDER" appended to the style number and a "PREORDER" banner spanning across the bottom of the style's image.
    Typically this merchandise takes anywhere from 2 to 6 weeks to arrive. Orders are filled on a first come first serve basis. Placing a pre-order does not guarantee that there will be enough merchandise to fill all of the orders, but it acts as a reservation to help ensure fulfillment of a hot item.
    Once the goods arrive and an order is filled the merchandise will be automatically shipped out using the same payment method and shipping method selected on the original order.

Q: Do you offer any discounts or promotions?

  • Yes we do! Follow this link for our current promotions:
    Promotions


Q: Are you a manufacturer?

  • Yes, we are a one-stop wholesale fashion solution provider for apparel retailers. For your convenience we manufacture styles in-house, as well as supplement our lines with pieces from domestic and international manufacturers. By having a diverse mixture we can meet all of your retailing needs.


Q: Why are there Sold-Outs items?

  • The culture of fast-fashion necessitates that we focus on hot selling items and get them to our clients as quickly as possible. Each hot selling item is available to direct orders, other customer reps, and sister websites, all drawing from the same desirable inventory. We appreciate your understanding and hope that you will place your orders in a timely manner to ensure that you receive your desired styles.


Q: Do you ship out on the same day?

  • If orders are placed by 12 Noon (PST), we are typically able to ship your order the same afternoon; meaning you get your merchandise as soon as possible. However, the day you place your order does not count as a UPS shipping day, so please let your client rep know if you need to expedite your package.


Q: What shipping methods are available?

  • We offer several shipping methods to ensure that you get your order timely.
    Ground, 2nd Day, 3 Day, and Next Day Air shipping options are available. The rate is based on the size and weight of your packaged merchandise.
    Domestic orders are shipped via UPS, and international orders are shipped via the United States Parcel Service.


Q: Do you drop ship?

  • We do not drop ship individual pieces since all of our products are pre-packed to ensure the best price per piece.


Q: Do you have a showroom?

  • As much as we’d love to meet you, we do not have a showroom. Since we are solely an e-commerce provider, we want to focus on offering you the best quality styles daily. With several online marketplaces, our merchandise moves quicker than a showroom may allow.


Q: Do you accept International Orders?

  • Yes, we do accept international orders. We simply require a copy of the front and back of the credit card as well as your passport; the name on both should match. We want to protect your identity and prevent fraud whenever we can.
    International orders are shipped via www.USPS.com. A corresponding USPS tracking number will be emailed to you.

  • Click here to see an international size conversion chart.

Q: Do you sell individual pieces or broken packs?

  • We are unable to offer individual pieces since all our styles are pre-packed in wholesale quantities in the warehouse. In this way we ensure that each customer gets all the sizes they need to keep their customers satisfied.